SDS Shared Service
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Activity overview
Latest activity by SDS Shared Service-
SDS Shared Service created an article,
Can I change the drop-off location after boarding the vehicle?
No, you are not allowed to change the drop off address after boarding the vehicle. In the event if you have entered a wrong address, you may ask the driver to alight you at a safe location during t...
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SDS Shared Service created an article,
What should I do if I am going to be late or missed my ride?
If you are going to be late to your current booking, please cancel and find an alternative transport to/from work.
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SDS Shared Service created an article,
I am unable to swipe my boarding code or my phone died just before boarding, what should I do?
Please show the driver your ride confirmation ticket and inform him of your Name and last 4 digits of your phone number. He will manually board you via the driver application.
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SDS Shared Service created an article,
When will I receive notifications or updates on the day of my ride? / I can't find my driver, what should I do?
You will receive notifications when your vehicle is 10 minutes, 5 minutes away and a final one when your vehicle arrives.
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SDS Shared Service created an article,
What will my journey be like?
Once you have a ride confirmation, be at the designated pickup point at least 5-10 minutes prior to the departure time. To access your boarding pass, go to Manage Rides or simply tap on the notific...
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SDS Shared Service created an article,
Can I cancel my booking? Is there a time limit for it? Will I be charged?
We encourage you to cancel your booking as soon as you know that if you are not able to make it for the ride. This will allow the seat to be freed up to serve other passengers. Click Manage Ride...
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SDS Shared Service created an article,
I did not manage to book a ride and it is past the booking cut off time. What should I do?
You need to make your own way to/from work.
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SDS Shared Service created an article,
I received a “We’re sorry we couldn’t find you a ride this time” message, why is that so and what should I do?
We would love to arrange your ride home, but there are 2 possible reasons which could have happened: There are limited seats and vehicles available, due to overwhelming demands, we are sorry that ...
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SDS Shared Service created an article,
When will I know if my ride is confirmed and when will I receive vehicle details?
You will receive a ride confirmation immediately after you have successfully made a booking. Please check “Manage Rides” to view your boarding pass.
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SDS Shared Service created an article,
Where can I retrieve my booking?
Select the menu icon at the top left hand of the screen. Select “Manage Rides” to view existing and past bookings.